Writing cancellation notifications
I've signed up for the UX Writers Collective daily challenges to sharpen my skills and let the creative juices flow.
This was my first assignment:
Scenario: A traveler is in an airport waiting for the last leg of a flight home when their flight gets abruptly canceled due to bad weather.
Challenge: Write a message from the airline app notifying them of the cancellation and what they need to do next.
Headline: 45 characters
Body: 175 characters max
Button(s): 25 characters max
This is what I came up with:
Fellow Writers' Feedback
I shared my first idea on LinkedIn. A few kind writers gave me this feedback:
- Why was the flight canceled?
- As a user, I might not want to be booked on the next flight.
- I would want to choose the hotel.
When I came up with my original text, I read the UX Writers Collective post on how to write cancellation notifications.
After reading the feedback, I've changed it to this:
Which one do you think works best?