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UX Writing Challenge: Day 1

Andrea Huls
2 min readMar 11, 2021

Writing cancellation notifications

I've signed up for the UX Writers Collective daily challenges to sharpen my skills and let the creative juices flow.

This was my first assignment:

Scenario: A traveler is in an airport waiting for the last leg of a flight home when their flight gets abruptly canceled due to bad weather.

Challenge: Write a message from the airline app notifying them of the cancellation and what they need to do next.

Headline: 45 characters
Body: 175 characters max
Button(s): 25 characters max

This is what I came up with:

UX Writing Challenge Day 1

Fellow Writers' Feedback

I shared my first idea on LinkedIn. A few kind writers gave me this feedback:

  1. Why was the flight canceled?
  2. As a user, I might not want to be booked on the next flight.
  3. I would want to choose the hotel.

When I came up with my original text, I read the UX Writers Collective post on how to write cancellation notifications.

After reading the feedback, I've changed it to this:

UX Writing Challenge Day 1 — Revised

Which one do you think works best?

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Andrea Huls
Andrea Huls

Written by Andrea Huls

Writer, documentary filmmaker, photographer, feminist, and mother. I write about mental health, women's issues, UX, and everything in between.

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